Call Center Today About Us. Training and Consulting

The magic of contact centers can be compelling. They are, by its nature, a vehicle that delivers communication, service and profit to so many unique audiences. That is why our team of consultants embraces a client first attitude in everything we do. Our nurturing approach to custom-designed team work ensures your company, its employees, your future clients and today's customers are our first priority, always. We get the value of smart, hands-on, attentive partnerships. And when we teach your company to deliver that special element of relationship to your audience, we recognize you should only expect the same service from us.

Going into our second decade providing consulting and learning has proven that our expertise is truly rewarding, powering results. Top organizations recognize that Call Center Today is a special consulting partner. Whether your company needs to sell more products and services, build better management practices and training, or deliver that special touch of customer care, we have a performance-driven program for you.

Your company will see that the magic of exceptional inside sales and customer care results is contagious.

With consultants around the country, our seasoned solutions include practical, custom designed consulting and training programs for on-the-telephone staff as well as front line and senior contact center management. Our clients enjoy spectacular results that deeply transform their performance. In turn, our clients’ thrive, increasing their revenue, better valuing their customers, and nurturing a more successful complete organization and culture.

The Call Center Today brand is more then just a consultancy for inside sales and customer care call centers. We also focus on providing superior learning products and resources through our call center whitepapers, call center podcasts, call center powerpoints, call center newsletters, call center books, and access to premier call center partners in areas such as technology, marketing and call center third party services.

In this respect, we focus on two inventive areas of the contact center:

First, management of people and infrastructure in contact centers to drive performance improvements and operational success. This includes reorganizing existing centers and building new ones. The "Human Engineering" of Call Centers.

Second, creation of inside sales, client care and direct marketing programs after the prospect contacts your company or after the customer purchases a product. These programs drive cross-sell, brand loyalty, upsell and lead conversion. It ensures positive return to your advertising campaigns by touching each contact multiple times and converting them to clients. And, these programs maximize your profitable assets and drive more recurring revenue per customer by creating a cherished and memorable solution of service for clients.

Call Center Today is a consultancy focused on improving inside sales and customer care call centers through learning and consulting programs. We provide expert training and strategies to organizations that desire performance improvements in contact centers.