CALL CENTER CONSULTING AND TRAINING

Call Center Today is a management consultancy exclusively focused on sparking performance results within customer service and inside sales contact centers. Our clients in all industries include many of the leading Fortune 500, Inc 500, Inc 5000, and Vistage and YPO member companies, as well as Federal, State, and Local government entities.

Top organizations recognize that Call Center Today is a special consulting partner. Whether your company is selling products and services, building management practices and training, or delivering that special touch of customer care, you will see that the magic of exceptional inside sales and customer care results is contagious.

• Assessment, recommendation and management of inside sales and customer service operations
  
  
• Next-level outbound and inbound sales and service telephone scripts
  
  
• The most inventive learning and training academies focused entirely on call centers, contact centers, inside sales and customer service managers and on the phone staff
  
  
• Powerful telephone sales and service effectiveness training that powers exceptional improvement for on the phone staff
  
  
• Customized manager development programs for customer service and inside sales contact centers
  
  
• The premier role play phone simulator: agents can practice presentations over and over again and perfectly duplicate your live calls
  
  
• Innovative web-based e-learning programs to teach quick lessons to managers and staff on a forever basis
  
  
• Contact center CMS platforms to continually utilize training and learning call center programs to improve contact center performance
  
  
• Vendor management of your third party contact centers
  
  
• Certification of your new hires before they sell and service on the phone
  
  
• Spectacular inside sales lifts that deeply transform results and ROI
  
  
• Customer data analysis - then creation of direct marketing programs to spark performance and ROI from your customers
  
  
• Enjoy The Inside Sales Turkey Journal, Powered By Call Center Today. All about Business-To-Business inside sales and direct marketing tactics to sell more products and touch your customers more consistently. Click Here.
  
  
• 20-Minute learn and go webinars on customer service and inside sales tactics
  
  
• On-Line call center marathons for training and development of agents and managers
  
  
• Transformative customer care tactics to promote your brand and sell service and solutions to your clients
  
  
• Designs for a more nurturing, impact-driven customer care environment
  
  
• Visit Our Training Photo Gallery. Click Here.

• Human engineering and culture platforms so our clients manage their contact center more innovatively, efficiently, and profitably
  
  
• Inside Sales And Customer Care management practices, on the floor tactics, senior vision. Manager and Supervisor Training Programs
  
  
• New hire training platforms, on-going training development, quality assurance and coaching, hiring and retention, compensation agreements
  
  
• Manage Your Third-Party Contact Center Partner On Your Behalf
  
  
• After Media and Remarketing Direct Sales Programs
  
  
• Build A New In-House Contact Center
  
  
• Development Of Hiring And Onboarding Programs
  
  
• Telephone Script Development And Customer Care Welcome Packages
  
  
• Customer Loyalty Programs
  
  
• Find A Call Center To Represent Your Business