TESTIMONIALS
"Several functions need to blend together in order to drive performance in the call center. Technology, messaging, media, and of course, the people. Dan gets it. He strings the processes together."
Joseph C. Volpe - Chief Operating Officer
Integrated Media Solutions
"Call Center Today brought our leadership team together. We put together a fantastic after-media program and reengineered our inside sales group.
Ron Maggio- President
LifeFone
"It's no coincidence. Our sales accelerated when Call Center Today joined our team. Our peers and internal staff could not believe how fast we lifted top and bottom line revenues."
Michael F. -
Director of Inside Sales
Insurance Company
"Being good isn't enough when it comes to managing people. Dan teaches call center managers to be great."
Jerry Feldman -
President
CallSource
"Call Center Today consistently designs inside sales programs that increases our sales performance exponentially. Very innovative. Their team nurtures the right relationships so we get the sales programs done."
Joe Hiller -
President
Digital Dolphin Supplies
"Dan truly understands the human side of managing call center agents. He helped guide our operating foundation and our people."
Ron Miller - Managing Partner
Miller and Associates
"I'm writing to thank you for contributing to my success story. Using some of the information in the seminar, my team lead and I developed a team with high morale and high production and landed a very large new account. In turn, I applied for and was offered the position of program manager. WOW, successful people management really does make the difference in the call center!"
Shari Shaw -
Program Manager
WorldTravel.com
"Dan understands the human engineering of call centers. Monitoring calls, listening to tapes, coaching agents, providing feedback. His training on supervising agents provides immediate benefit."
Chuck Hengel -
President
Marketing Architects
“We have been very pleased to have Dan as a featured speaker for several of our Customer Care Forums. His presentations and workshops on call center development and management have received high ratings from participants. Dan communicates very well with all levels of Customer Care and call center staff - from front line reps and trainers to managers and senior executives."
Roger Nunley -
Managing Director
Customer Care Institute
"Dan provides definitive management strategies and training programs to the most important part of the call center - the people and its management."
Gary Blasiar -
President
Alert Communications
"Dan Coen changed the way we understood call center operations. His programs on the human engineering side of performance improved our results immeasurably."
Dan Coffey - Director
Critical Path
"Great books, wonderful marketing strategies, terrific team player. We've worked with Dan, and CallCenterToday.com, on dozens of projects, and our clients agree: 100% outstanding!"
Linda Hoffman -
Executive Director
Image Advertising
"Dan enhanced our entire management philosophy. He impacted our performance and our people."
Howard Goodman -President
Goodman Communications West
"How many people do what they say and say what they do? Over and over again, Dan maps out a strategy, designs performance development programs, and delivers. Our management team, our agents, and our bottom line results all benefit from the call center development programs, and processes, that Dan implements."
Ken Nelson - Director of Sales and Marketing
Rennaisance Agencies
"Dan Coen's message is a wake-up call for call center managers asleep at the touchpad."
Gerhard Gschwandtner -Publisher
Selling Power Magazine
"It's important to get the job done. Dan has worked with our organization on training the management team, telephone sales strategy and operations. He's invaluable on bringing projects from inception to completion."
Chuck Ciarlo - President
Left Bank Solutions
"More and more companies are learning that a solid call center is an essential complement to their online sales efforts. And nobody understands more what it takes to build and manage a successful call center than Dan Coen."
SalesManagement.com
"Dan has broken the myth that effective telephone sales are unteachable skills."
Jay Check - President
Cape Enterprises
"Over the last year I have added only one book to my teleservices library. That book was Dan Coen's Friendly Persuasion."
Tom Cardella - President
Thomas Cardella and Associates
"Dan's books, especially Building Call Center Culture, have been instrumental to teaching call center management."
Mitch Ross - Sales Director
Vision