About us

About Call Center
Today

Call Center Today is a training and consulting organization!  Companies call us when they desire a fresh remake to performance and operations.  The chaos and confusion gets old after time.  So, we take common-sense practices and mix it with inventive tactics to build remarkable inside sales and customer service call centers for you. Here is what we know. Your customers want your call center to be amazing.  Your people want your call center to be amazing.  Your technology wishes to be amazing. Your supervisors want to be amazing.  We have a roadmap to make it all happen for you.

A special note about technology. We work fast to find your company an affordable and exciting call center phone system that crush the customer experience. The call center phone system you get will likely save you money; but regardless, it will absolutely make you money.  There are so many elements to the customer experience these days – and the right call center phone system is critical.  It brings items such as voice, web chat, social, text, email, AI, call routing, surveys, and so much more, to the table.  We want to find you the right call center phone system because it is the backbone of all great inside sales and customer service call centers.

Management of Contact
Center Operations

  • Evaluate and assess inside sales & service central call centers
  • Development of management to drive performance
  • Build-out new and existing centers – re-organize structure and process
  • Technology recommendations to ensure call centers achieve ROI
  • Facilitate training and supervision of in-house and third-party partners
  • Staff job descriptions, workforce staffing, and compensation
  • Drive best practices through vendor supervision of third-party call centers

Inside Sales and Customer
Service Training

  • Sound of the Center quality listening of calls
  • Outbound and inbound sales and service script writing
  • Sales and Service Effectiveness Training (SET)
  • Establish programs to maximize advertising and grow conversion
  • Facilitate training and supervision of in-house and third-party centers
  • Establish training programs to be used forever by your team
  • Develop inside sales programs for up-sell, win-back, save the sale
  • Define customer service to sell products and deliver superior brand