So often, companies on-board a new call center phone system, with excitement. So many features, and lots of way to help customers and team members become more productive. But, over-time,...
Among the challenges a call center supervisor faces is maintaining connection with each team member. This is especially true when both supervisor and CSR work at home. Here are three...
It starts with implementing communication culture. The concept begins with a three step process. Its premise is simple. Management’s desire to build a fantastic communication culture, coupled with management's concept...