So often, companies on-board a new call center phone system, with excitement. So many features, and lots of way to help customers and team members become more productive. But, over-time,...
Among the challenges a call center supervisor faces is maintaining connection with each team member. This is especially true when both supervisor and CSR work at home. Here are three...
It starts with implementing communication culture. The concept begins with a three step process. Its premise is simple. Management’s desire to build a fantastic communication culture, coupled with management's concept...
Your technology will power call center performance. Today, technology is web-based, super easy to implement, and very productive. Take and make calls, enjoy a scalable IVR and ACD with Multi-Channel...
The phone system is the one place where major money can be saved. In times like these, the phone system is the 1st place your team should be looking. Whether...