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Home
About us
Services
Industries
Contact
Industries
Partial List Of Industries
Home warranty
Life insurance
Alarm services
Pest management
Behavioral Health
Airline and Travel
Consumer protection programs
Telephone and telecom
Retail products
Medical supplies
Health-and-Nutrition
On-Line brand management
Consumer goods
Electricity and gas
Sanitation and Janitorial
Pharmaceuticals
On-Line Lead Generation
Health Insurance
Automotive services
Identity recovery and restoration
Third-Party business process outsourcing
Bracing and Prosthetic
Satellite television
Legal services
Mobile advertising
Used tires distributors
Appraisals and valuations
Overview of Projects
Build omni-channel, customer-first, sales and service contact centers
Introduce call center technology and phone system platforms
Assist in implementing call center technology and phone system platforms
Build service benchmarks for call centers, both outbound and inbound
Re-make the customer experience
Build habits and behaviors to warm the relationship and promote brand between your center and your customers
Create retention programs to save customers and win-back customers
Up-sell opportunities to help customers gain more from the relationship
Identify necessary KRI / performance indicators for your organization
Determine productivity levels based on organizational objectives
Inside sales programs to increase revenue and lead conversion
Create ever-lasting programs to handle direct response media
If a lead will buy on the 7th touch, don’t stop on the 3rd touch
Identify core metrics to evaluate individual and department performance
Review and calibrate new hire and on-going training methodologies
Build a training academy
Review and calibrate the hiring program
Review and calibrate telephone and effectiveness training
Evaluate job descriptions and compensation structure
Assess the “sound of the center” process for proactive QA
Provide a tactical roadmap for technology and partner recommendations
Suggest culture and incentive programs
Partial Client List
MINICPAP.COM
CROSS COUNTRY HOME SERVICES
YAHOO!
BALL MORSE LOWE LAW FIRM
ATI RESTORATION (AMERICAN TECHNOLOGIES.)
AMERICAN INTERNATIONAL INDUSTRIES (AII)
BUCKLE UP
GOLDEN BOLT CUSTOMER SERVICE
LIAT AIRLINES (THE CARIBBEAN AIRLINE)
GREAT AMERICAN
VINESSE WINE CLUB
OSSUR MEDICAL
SAMMONS FINANCIAL INSURANCE
AMERICA’S LIFT CHAIR
SOUTHERN SCRIPTS
ACACIA COUNSELING AND WELLNESS
PRIMAL MUSCLE
LIBERTY ID
ACT EDUCATIONAL TESTING
NATIONWIDE LIFE INSURANCE
PHONEWARE
TRAXTION
QUOTE WIZARD
AER SAFETY WARE
CARELINX
LIFEFONE MEDICAL SUPPLIES
AEROSOURCE H
TRULY NOLEN
DISCUS DENTAL SUPPLIES
JUMPSTARTMD
LISTEN CLEAR HEARING AID
RESTAURANT REVOLUTION TECHNOLOGIES
CHARLES PITTMAN CRIMINAL DEFENSE
TYLER TECHNOLOGIES
AEGON FINANCIAL SERVICES
VEIN CLINICS
NORTH COAST MEDICAL
LAKIN TIRE
MARCHEX
OOMA TELEPHONE SYSTEMS
THE COCHRAN GROUP LAW FIRM
EXCELSIX MARKETING AND ADVERTISING
FIRST AMERICAN
GOODMAN COMMUNICATIONS
BEETTAN
CATASYS
RED BULL ENERGY DRINKS
DONAT WALD ADVERTISING
BATZNER PEST MANAGEMENT
MARKETING ARCHITECTS
SERVPRO
INFINITY CONTACT CENTER
BRAND.COM
MEDVANTX
A2B FULFILLMENT
FOUR SEASONS MERCHANDISE
EDGEMARK CALL CENTERS
SOMNETICS
DOLLAR ITEM DOLLAR STORE
B2B TRUST
U GROUP PEST CONTROL
TV EARS
BLINDS.COM
BEST SECURITY INDUSTRIES (BSI)
SMART ACTION IVR
ANSAFONE CALL CENTER SERVICES
GRUPO CSI
REPUTATION CHANGERS
NESTLE WATERS
THE TOLL ROADS
SYNGENTA AGRICULTURE
ADVANCED DIABETES SUPPLY
FINKLESTEIN AND ASSOCIATES LAW FIRM
RHINOTEK BUSINESS SUPPLIES
SETON AND ASSOCIATES
B. RILEY FINANCIAL
COURT CALL
CTS CONSULTING
DISABILITY GROUP
SUPERIOR PRESS
WIRELESS WATCHDOGS
NATIONAL VETERANS FOUNDATION
LIBERATOR MEDICAL
MODERN HEALTH
E-FINANCIAL
GBH COMMUNICATIONS
ACWC WINE CLUB
IMHOFF AND ASSOCIATES
UNITED STATES CONTAINER CORPORATION
OSI PHYSICAL THERAPY
SMITHEREEN PEST MANAGEMENT
SIMPLIFIED LIFE
GOLDEN HIPPO MEDIA
QC KINETIX
UNIVAR USA
TERM LIFE MAX LIFE INSURANCE
AMERIQUOTE LIFE INSURANCE
VIVINT HOME SECURITY
STONE TAPERT
CALLSOURCE
CYPRESS CREEK PEST CONTROL
WELLPOINT/ANTHEM BLUE CROSS
BUG BUSTERS PEST CONTROL
CALIFORNIA STATE AUTO ASSOCIATION
CATALINA PAINT STORES
J & J PEST CONTROL
NIZNIK BEHAVIORAL HEALTH
ALERT COMMUNICATIONS CALL CENTER
AAA AUTO CLUB
CUSTOM DECORATORS, INC.
DEVELOPMENTOR (DEVELOP.COM)
ONTARIO ENERGY SAVINGS CORPORATION
JACOBY AND MYERS
ATI TECHNOLOGIES CANADA
R&B WIRE PRODUCTS
ORTHOFEET
EL CLASIFICADO
ICOT/FUSION PRODUCTS