Industries

Partial List Of Industries

  • Home warranty
  • Life insurance
  • Alarm services
  • Pest management
  • Airline and Travel
  • Consumer protection programs
  • Telephone and telecom
  • Retail products
  • Medical supplies
  • Health-and-Nutrition
  • On-Line brand management
  • Consumer goods
  • Electricity and gas
  • Sanitation and Janitorial
  • Pharmaceuticals
  • On-Line Lead Generation
  • Health Insurance
  • Automotive services
  • Identity recovery and restoration
  • Third-Party business process outsourcing
  • Bracing and Prosthetic
  • Satellite television
  • Legal services
  • Mobile advertising
  • Used tires distributors
  • Appraisals and valuations

Overview of Projects

  • Build omni-channel, customer-first, sales and service contact centers
  • Introduce call center technology and phone system platforms
  • Assist in implementing call center technology and phone system platforms
  • Build service benchmarks for call centers, both outbound and inbound
  • Re-make the customer experience
  • Build habits and behaviors to warm the relationship and promote brand between your center and your customers
  • Create retention programs to save customers and win-back customers
  • Up-sell opportunities to help customers gain more from the relationship
  • Identify necessary KRI / performance indicators for your organization
  • Determine productivity levels based on organizational objectives
  • Inside sales programs to increase revenue and lead conversion
  • Create ever-lasting programs to handle direct response media
  • If a lead will buy on the 7th touch, don’t stop on the 3rd touch
  • Identify core metrics to evaluate individual and department performance
  • Review and calibrate new hire and on-going training methodologies
  • Build a training academy
  • Review and calibrate the hiring program
  • Review and calibrate telephone and effectiveness training
  • Evaluate job descriptions and compensation structure
  • Assess the “sound of the center” process for proactive QA
  • Provide a tactical roadmap for technology and partner recommendations
  • Suggest culture and incentive programs

Partial Client List

  • MINICPAP.COM
  • CROSS COUNTRY HOME SERVICES
  • YAHOO!
  • BALL MORSE LOWE LAW FIRM
  • ATI RESTORATION (AMERICAN TECHNOLOGIES.)
  • AMERICAN INTERNATIONAL INDUSTRIES (AII)
  • LIAT AIRLINES (THE CARIBBEAN AIRLINE)
  • GREAT AMERICAN
  • VINESSE WINE CLUB
  • OSSUR MEDICAL
  • SAMMONS FINANCIAL INSURANCE
  • SOUTHERN SCRIPTS
  • PRIMAL MUSCLE
  • LIBERTY ID
  • ACT EDUCATIONAL TESTING
  • NATIONWIDE LIFE INSURANCE
  • PHONEWARE
  • QUOTE WIZARD
  • AER SAFETY WARE
  • CARELINX
  • LIFEFONE MEDICAL SUPPLIES
  • AEROSOURCE H
  • TRULY NOLEN
  • DISCUS DENTAL SUPPLIES
  • JUMPSTARTMD
  • LISTEN CLEAR HEARING AID
  • RESTAURANT REVOLUTION TECHNOLOGIES
  • CHARLES PITTMAN CRIMINAL DEFENSE
  • TYLER TECHNOLOGIES
  • AEGON FINANCIAL SERVICES
  • VEIN CLINICS
  • LAKIN TIRE
  • MARCHEX
  • OOMA TELEPHONE SYSTEMS
  • THE COCHRAN GROUP LAW FIRM
  • EXCELSIX MARKETING AND ADVERTISING
  • FIRST AMERICAN
  • GOODMAN COMMUNICATIONS
  • BEETTAN
  • CATASYS
  • RED BULL ENERGY DRINKS
  • DONAT WALD ADVERTISING
  • BATZNER PEST MANAGEMENT
  • MARKETING ARCHITECTS
  • INFINITY CONTACT CENTER
  • BRAND.COM
  • MEDVANTX
  • A2B FULFILLMENT
  • FOUR SEASONS MERCHANDISE
  • EDGEMARK CALL CENTERS
  • SOMNETICS
  • DOLLAR ITEM DOLLAR STORE
  • B2B TRUST
  • U GROUP PEST CONTROL
  • TV EARS
  • BLINDS.COM
  • BEST SECURITY INDUSTRIES (BSI)
  • SMART ACTION IVR
  • ANSAFONE CALL CENTER SERVICES
  • GRUPO CSI
  • REPUTATION CHANGERS
  • NESTLE WATERS
  • THE TOLL ROADS
  • SYNGENTA AGRICULTURE
  • FINKLESTEIN AND ASSOCIATES LAW FIRM
  • RHINOTEK BUSINESS SUPPLIES
  • SETON AND ASSOCIATES
  • COURT CALL
  • CTS CONSULTING
  • DISABILITY GROUP
  • SUPERIOR PRESS
  • WIRELESS WATCHDOGS
  • LIBERATOR MEDICAL
  • MODERN HEALTH
  • E-FINANCIAL
  • GBH COMMUNICATIONS
  • ACWC WINE CLUB
  • IMHOFF AND ASSOCIATES
  • UNITED STATES CONTAINER CORPORATION
  • OSI PHYSICAL THERAPY
  • SMITHEREEN PEST MANAGEMENT
  • GOLDEN HIPPO MEDIA
  • UNIVAR USA
  • TERM LIFE MAX LIFE INSURANCE
  • AMERIQUOTE LIFE INSURANCE
  • VIVINT HOME SECURITY
  • STONE TAPERT
  • CALLSOURCE
  • CYPRESS CREEK PEST CONTROL
  • WELLPOINT/ANTHEM BLUE CROSS
  • BUG BUSTERS PEST CONTROL
  • CALIFORNIA STATE AUTO ASSOCIATION
  • CATALINA PAINT STORES
  • ALERT COMMUNICATIONS CALL CENTER
  • AAA AUTO CLUB
  • CUSTOM DECORATORS, INC.
  • DEVELOPMENTOR (DEVELOP.COM)
  • ONTARIO ENERGY SAVINGS CORPORATION
  • JACOBY AND MYERS
  • ATI TECHNOLOGIES CANADA
  • R&B WIRE PRODUCTS
  • EL CLASIFICADO
  • ICOT/FUSION PRODUCTS