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Dan Coen-President
Dan Coen founded Call Center Today and serves as primary consultant and trainer to Call Center Today's clients. In addition, as President, Dan is responsible for brand and direct marketing, corporate vision and leadership strategy for the organization.
Prior to founding Call Center Today Dan served in several management roles for companies of all shapes and sizes. From small family-owned organizations to large corporate enterprises, Dan gained truly valuable experience learning about team cultures and business methods and infrastructure from these companies.
Dan loves baseball, although he has only won his fantasy baseball league once. He is also a Vice Presidents of the United States fan, having founded www.vicepresidents.com. And when he isn't working for clients, watching baseball or reading of vice presidents, he rests.
In addition to consulting and training, Dan is the author of several call center management books. These include: 101 Lessons for GREAT Call Center Management, Building Call Center Culture, and Ring Up Phone Sales.
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Cary Campen-Vice President and Senior Consultant
Cary Campen joined Call Center Today as a senior consultant focusing on sales and customer service training. He received the Certified Professional in Learning and Performance (CPLP) designation through the American Society for Training and Development in 2007. This is the highest credential available for workplace performance and training professionals. Cary is able to “talk the language” of sales and customer service professionals. In addition to providing consulting that truly hits the mark, he is a fantastic facilitator and trainer.
Jerry Stipo-Vice President of Marketing and Engagement Programs
Jerry Stipo has over 20 years of real world experience managing loyalty programs and direct marketing engagement programs for clients nationwide. Jerry's programs recognize the telephone channel is not enough to increase sales-for your inside sales programs to succeed you also need direct marketing complements that engage customers. These channels drive performance and increase sales and results for your organization.
Mike Stevens-Vice President of Business Development
For over 20 years Mike Stevens has been building relationships that leads to success for clients and their customers. His ability to cultivate teamwork amongst expert organizations delivers best in class results to Call Center Today clients. Mike is in charge of partner development and client acquisition and retention.
Matt Harless-Vice President and Senior Consultant
Matt Harless leads the consulting programs for all Call Center Today clients. His expertise in building or reengineering inside sales and customer care call centers has helped hundreds of companies increase their sales, performance and customer care results. When it comes to hiring, training, managing, motivating and coordinating the call center, Matt is the leading expert.
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