Call Center Training and Consulting

No more chaos and confusion in your contact center!  It is time to make your customer service or inside sales center amazing.  Call Center Today is a training and consulting group. We bring an innovative and fresh approach to the management of your people, the communication with your customers and prospects, and the technology that bring it all together.  We can help you build an amazing contact center!  Contact us:  888-835-5326.

  • Build new inside sales & service centers
  • Identify and implement sparkling, integrated technology platforms
  • Design telephone sales and service scripts
  • Conduct inside sales and customer service skills training
  • Remake call center management
  • Redesign existing contact centers
  • Sound of the center quality call evaluation

Call Center Technology and Phone Systems

Your technology will power performance. Today, phone and call center systems are in the cloud, web-based, super easy to implement, and very productive. Take and make calls, enjoy a scalable IVR and ACD with Multi-Channel flexibility. Benefit from a dynamic phone and call center system for your call center and your customers, with full customization as you require. Contact us:  888-835-5326.

  • PBX and Phone System
  • Call Center System
  • Inbound, Outbound, Blended
  • IVR/ACD/Dialers
  • Work-From-Home, In-House
  • Chat, Social, Email

Chaos and Confusion Stinks – Get Your Call Center Right

Call Center Wheel

  • Culture is the spirit and interaction between your management and employees.
  • Management Practices determine how your supervisors manage teams.
  • Training and Development define people, skills and customer relationship.
  • Systems and Technology drive interaction between customers and call center.
  • Quality Assurance ensure every call achieves its desired outcome.
  • Policies, Recruitment and Compensation allows your staff the tools to hire and supervise people and establish best practices.

A Clear Path For Inside Sales and Customer Service Centers

101 Lessons For Great Call Center Management

Steps to make your call center managers and supervisors amazing.

  • Scalable technology
  • Incredible front-line supervision
  • Superb hiring strategies
  • Committed on-the-phone staff
  • Omni-Channel Approach – chat, email, social
  • Inspiring culture
  • Focused leadership
  • Consistent management practices
  • Forever training and quality improvement